At Galaxy Cookware, we stand by the quality of our products and strive to ensure your satisfaction. If you are not entirely happy with your purchase, our Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

1. Eligibility for Returns and Refunds

  • Return Period: You may request a return within 7 days of receiving your item.
  • Condition: To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as received.
  • Proof of Purchase: A valid receipt or proof of purchase is required to process any returns or refunds.

2. Non-Returnable Items Certain items are non-returnable, including:

  • Gift Cards
  • Discounted or Final Sale Items
  • Used or Damaged Items: Products showing signs of use, damage, or missing parts not due to our error may not qualify for a return.

3. Process for Returns

  • Initiate a Return: Contact our customer service at info@galaxycookware.com to start a return request. Include your order number, item details, and reason for the return.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
  • Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

4. Refunds

  • Approved Refunds: For approved returns, the refund will be issued to your original payment method within 7-10 business days. Processing times may vary depending on your bank or credit card provider.
  • Partial Refunds: In some cases, partial refunds may be granted if items are returned with signs of use or damage.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product.

5. Exchanges If you received a defective or damaged item, please contact us at info@galaxycookware.com within 7 days of receipt. We will arrange for an exchange at no additional cost to you.

6. Late or Missing Refunds If you have not received your refund within the specified time, please:

  1. Check your bank or credit card account.
  2. Contact your bank or credit card provider, as processing delays may occur.
  3. If you have followed these steps and still have not received your refund, please contact us at info@galaxycookware.com.

7. Cancellations Orders may be canceled for a full refund if the request is made before the item has shipped. Please contact us as soon as possible if you wish to cancel your order.

8. Contact Us For questions or assistance with returns, refunds, or exchanges, please reach out to us at:

Galaxy Cookware
Email: info@galaxycookware.com

Thank you for choosing Galaxy Cookware. We appreciate your trust in us and are dedicated to providing a quality experience for our valued customers.